- contact@codeelevate.co.uk
- 71-75 Shelton Street, London, England, WC2H 9JQ
Company: CODEELEVATE LIMITED
Website: https://codeelevate.co.uk
At CODEELEVATE LIMITED, we are committed to delivering high-quality software development, mobile app creation, web application design, and custom digital solutions tailored to your needs. We strive for complete client satisfaction and provide transparency regarding our Refund Policy to ensure fairness for both parties.
Please read the following policy carefully to understand when you may be eligible for a refund, the process to request one, and conditions under which refunds are not granted.
Refunds may be granted under specific conditions based on the type of service, stage of project development, and the reason for the request. Due to the nature of digital services, not all services are refundable, especially once work has started or been delivered.
We reserve the right to approve or deny refund requests at our sole discretion, based on the merits of each case.
You may be eligible for a full or partial refund if one of the following applies:
Duplicate payment made for the same service.
Project cancellation before the commencement of work.
Failure to deliver the service as agreed (e.g., non-delivery of initial mockup, prototype, or promised functionality).
Technical issues that prevent delivery and cannot be resolved within a reasonable timeframe.
To be considered, the refund request must be made within 14 calendar days from the purchase or invoice date, or within 7 days from service delivery (whichever is earlier).
The following are non-refundable under any circumstances:
Custom software development work already completed or in progress.
Third-party costs (hosting, domain names, paid plugins, APIs, etc.).
Digital assets or downloadable files that have already been delivered.
Post-delivery support, maintenance, or training services that have already started.
Express or urgent services (e.g., 24-hour or priority delivery).
Client delays or lack of communication resulting in project hold-ups.
Partial refunds may be offered under the following conditions:
Work has begun but is less than 50% complete.
Client decides to cancel the project mid-way due to change in business direction.
Deliverables received are usable but not fully satisfactory, and client declines revisions.
The amount of refund in such cases will be determined based on:
Time spent by our team
Resources already allocated
Milestones achieved
Deliverables provided
In most cases, we offer unlimited revisions within the scope of the original agreement to ensure your satisfaction before a refund is considered.
You agree to allow us the opportunity to resolve any issues, bugs, or design problems first. If, after good-faith effort, we are unable to meet the expectations set in the initial agreement, a refund may be processed.
To request a refund, please email us at contact@codeelevate.co.uk with the following:
Your full name and contact information
Order or invoice number
Description of the service ordered
Reason for the refund request
Any relevant documents or screenshots
Refund requests will be processed within 7 business days of submission. Approved refunds will be returned using the original payment method.
Initiating a chargeback or dispute without first contacting us to resolve the issue violates our terms. If you are unhappy with the service, please reach out to us directly to find a resolution.
We reserve the right to dispute any chargebacks and provide documentation to the payment processor to support our position.
For any subscription-based services (such as ongoing software support or hosting):
Refunds are not issued for partial months or unused time.
You must cancel your subscription before the next billing cycle to avoid charges.
Invoices already paid for the current cycle are non-refundable.
Refunds will be made in GBP (British Pound Sterling). If currency conversion or international transfer fees apply, these will be borne by the recipient (client).
CODEELEVATE LIMITED reserves the right to revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website with the updated date. We encourage you to review this policy regularly.
If you have any questions about this Refund Policy, or would like to request a refund, please contact us:
CODEELEVATE LIMITED
71-75 Shelton Street, London, England, WC2H 9JQ
📧 Email: contact@codeelevate.co.uk
🌐 Website: https://codeelevate.co.uk
Empowering businesses with innovative software, mobile, and web solutions tailored to accelerate growth, efficiency, and digital transformation.
© CODEELEVATE LIMITED. 2025. All rights reserved.
